Choose Your Preferred Payment Method

At Rosie Hong, we blend the art of bespoke tailoring with the precision of technology and the commitment to sustainability. To make your experience as seamless as your custom-made and bespoke garments, we offer a variety of payment methods to suit your convenience. We accept the following payment options:

  • Credit or Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Online Payment Gateways: PayPal, Apple Pay, Google Pay (Depending on your Local Payment Gateways and our Payment Gateway’s provider)
  • Direct Bank Transfer: Available for selected locations; please consult our customer support for details.

The payment methods available may vary depending on the country of billing. Please select your preferred payment method at checkout.

Billing Information

Complete your billing details with care:

  • Ensure that your billing address matches the address on your payment method.
  • If your billing address differs from your shipping address, kindly provide both.
  • Review your information for accuracy to avoid any delays in the tailoring or shipping of your garments.

Coupons and Discounts

If you have a promotional code or coupon:

  • Enter the code precisely as it appears when prompted during the checkout process.
  • Hit ‘Apply’ to see the total discount reflected in your order summary.

Secure Transactions

Our website employs robust SSL encryption to protect your payment details. Your security and privacy are paramount to us.

Confirmation and Receipt

Once your payment is processed, you will receive a confirmation email with your order summary and an electronic receipt. Keep this for your records.

Exchange Rate Policy

We value our international customers and aim to provide a seamless and transparent shopping experience. Please review our Exchange Rate Policy, which applies to all transactions made with foreign currencies.

  • Determination of Exchange Rates: All foreign currency transactions are processed based on exchange rates manually set by us. We reference the official exchange rates provided by The State Bank of Vietnam as a baseline for our calculations. The link to the source of our base rates is available at State Bank of Vietnam Exchange Rates.
  • Exchange Rate Updates: The exchange rates on our website are reviewed and updated regularly to ensure they stay in alignment with market trends. We strive to keep our rates fair and competitive.
  • Transaction Currency: While we allow transactions in multiple currencies, the final transaction will be processed in the currency specified at checkout based on the exchange rate in effect at that time.
  • Transparency: The exchange rate applied to your transaction will be clearly displayed during the checkout process. There will be no hidden fees or surcharges related to currency conversion.
  • Cancellations and Refunds: In the event of a cancellation or refund, the amount returned will be based on the exchange rate at the date of refund transaction. Kindly note that we are not responsible for any exchange rate losses due to currency fluctuations.
  • Compliance: Our exchange rate policy is designed to comply with international laws and regulations. We commit to monitoring and adjusting our policies in accordance with legal amendments and international financial standards.
  • Customer Service: Should you have any queries or require assistance, our customer service team is available to provide support and answer questions about our exchange rate policy.

Questions and Assistance

If you require personal assistance or have any questions regarding our payment methods, feel free to reach out to our customer support. We are here to ensure that every aspect of your Rosie Hong experience matches the bespoke quality of our garments.

We value your choice to embrace sustainable, eco-friendly fashion, and we aim to make your payment experience as tailored and convenient as the clothes we craft for you.